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Return & Refund Policy

At Storeawe, we strive to maintain high quality standards for all our products. As a general rule, all sales are final, and we do not accept returns once a purchase is completed.

However, we understand that exceptional situations occur. Returns or exchanges may be considered on a case-by-case basis strictly at our discretion and subject to the terms outlined below.

Return Merchandise Authorization (RMA) Requirement
  • Mandatory RMA: Returns are strictly accepted only after receiving a Return Merchandise Authorization (RMA) number from our support team.
  • Items sent back without a valid RMA number will be rejected and may returned to the sender at an aditional courier charges to be paid by the sender.
  • RMA requests must be submitted within 7 days of delivery.
Conditions for Approved Returns

If your return request receives an RMA number, the item must meet the following criteria:

 

  • Must be completely unused, unworn, unwashed, and in its original condition.
  • All original tags, accessories, packaging, and invoices must be included intact.
  • Items showing post-delivery damage, washing, or signs of wear will be rejected upon inspection.
Strictly Non-Returnable Items

The following items are not eligible for return, exchange, or RMA under any circumstances:

 

  • Products damaged due to misuse or post-delivery handling.
  • Customized or personalized items.
  • Items marked as “Final Sale” or “Non-Returnable.”
  • Innerwear, swimwear, or hygiene-sensitive items.
  • Items purchased during clearance, flash sales, or seasonal promotions (unless received damaged/defective).
Damaged, Defective, or Incorrect Products

If your package arrives damaged, defective, or with the wrong item, please notify us within 48 hours of delivery with:

 

  1. Your Order Number
  2. Clear photos/videos of the issue and packaging
  3. A brief description of the problem

Upon verification, our team will issue an RMA number and arrange a replacement or refund at no extra cost.

Refunds, Exchanges & Cancellations
  • Refund Processing: Once an authorized RMA return is received and inspected, approved refunds will be processed to your original payment method within 5–7 business days.
  • Shipping Fees: Original shipping charges are non-refundable. Return shipping costs are the customer’s responsibility unless the return is due to a Storeawe error. Reverse pickup service may be offered in eligible cases.
  • Exchanges: Subject to product availability. If the item is out of stock, a refund or store credit will be issued.
  • Order Cancellation: Orders can only be cancelled before dispatch. Once shipped, orders cannot be cancelled and fall under this policy.
Contact Support

To request an RMA number or for questions regarding returns:

We’re happy to assist you.