Terms & Conditions
Welcome to Storeawe. By placing an order or requesting a quote on our platform, you agree to be bound by the terms and conditions outlined below.
Direct Retail Purchases Orders
1. Ordering & Payment
- We accept payments via UPI, Credit/Debit Cards, Net Banking, and Bank Transfer.
- Full payment is required at checkout (or as per authorized payment terms) before an order is processed.
- Tax invoices are generated electronically and issued upon payment confirmation.
2. Courier & Delivery Charges
- Delivery charges depend on item volume, package weight, and shipping location.
- For standard checkout, applicable shipping fees are added to your order total before final payment.
- Once your order is placed, our team will contact you to verify delivery details and confirm dispatch timelines.
3. Store Pickup Option
- Customers selecting Store Pickup will be contacted by our team to confirm stock availability and any applicable charges.
- Depending on order specifics, an advance payment may be required to reserve items, with the remaining balance paid upon in-store collection.
4. Returns, Refunds & RMA Requirement
- All Sales Final: As a general rule, we do not accept returns once a purchase is completed. Exceptional returns or exchanges are strictly evaluated on a case-by-case basis.
- Mandatory RMA: Returns are only accepted with an official Return Merchandise Authorization (RMA) number. Unsolicited returns without an RMA number will be rejected.
- Timeline: RMA requests must be submitted within 7 days of delivery (or 48 hours for damaged/defective/incorrect items with photo/video proof).
- Approved refunds are processed to the original payment method within 5–7 business days after inspection. Original shipping costs are non-refundable.
Request for Quote (RFQ / B2B Orders)
1. Submission & Quotation Process
Customers requesting custom volume pricing or bulk orders must submit an RFQ with complete, accurate contact details.
Our sales team will evaluate the request and issue a formal quotation detailing product pricing, estimated lead times, volume packaging, and specialized freight charges based on your delivery destination.
2. Order Approval & Payment Policy
Orders submitted via RFQ are confirmed only after the customer approves the official quotation and fulfills the agreed payment terms (Bank Transfer or UPI).
Any advance payment requirements or credit terms agreed upon in the quotation must be satisfied prior to production or dispatch.
Delays in receiving payment or accurate delivery information will result in updated fulfillment schedules.
3. Cancellations & Modifications
RFQ orders cannot be cancelled or modified once the quotation is accepted and order processing has commenced.
Customized, bulk-ordered, or specially procured items under RFQ are non-cancellable and non-refundable.
General Terms, Warranty & Legal Disclaimer
1. Pricing & Product Accuracy
We reserve the right to correct pricing errors, inaccuracies, or typographical mistakes at any time without prior notice.
Product images are for illustrative purposes. Actual appearance, packaging, or design details may vary slightly due to manufacturer revisions.
2. Retaining Original Packaging
Customers must retain all original boxes, tags, documentation, and accessories for warranty validation or authorized RMA processing.
3. Limitation of Liability & Export Disclaimer
To the fullest extent permitted by law, Storeawe disclaims all express or implied warranties beyond standard manufacturer coverage. Ownership of goods transfers to the customer upon full payment.
Customers purchasing products for export are solely responsible for acquiring required export permits and documentation. Manufacturer warranties may differ or be voided for exported products.
Storeawe’s total liability is strictly limited to the purchase price of the items bought.
Need Help?
For inquiries regarding orders, quotes, or RMA requests, please contact us:
Email: info@storeawe.com
Phone: +91 8078095365
We’re happy to assist you.